Retail Value Proposition transforms customer perception; accelerates organizational change

(3,800+ products worldwide) Accelerated global organizational change and transformed North American retail customers’ perception from being merely transactional to attentive, invaluable marketing partner by branding unprecedented Retail Value Proposition – “The Coca-Cola Commitment” – creating comprehensive retail communications platform. Read more

Brand architecture strategy produces market domination

Increased share by 15% and attained market dominance among consumer and corporate audiences by reengineering leading internet-data-satellite-media provider, creating positive touch-point experiences starting with naming and brand architecture strategy, capitalizing on innovation of products and exploiting customer confidence. Read more

Digital strategy facilitates 12% increase in online applications

Drew 300,000+ visits in first week of BCBS, AL website launch, deepening member engagement, facilitating customer retention/acquisition with 12% increase in online applications, developing digital strategy and responsive initiatives to alter brand positioning from Health Insurance Provider to personalized, long-term, Health and Wellness Partner.

Branding/Launching global innovation engine strengthens customer experience

Strengthened AIG (revenue: $68.7 billion) resolve for providing exceptional customer experience by branding and launching Claims Lab – AIG’s global innovation engine focused on improved claims processing, building enterprise-wide employee engagement across 90 countries via strategic communication campaigns for corporate, leadership development and workplace enhancing programs and summits.

Rebrand/Reposition results in 14% boost in new customer base for bank

14% spike in new younger customer base accomplished without alienation of traditional roots, customers and originality for long standing financial institution (assets: $2.4 billion), complementing new look with behavioral strategy to guide organizational alignment, customer service, product development, recruitment and nationwide ad campaigns.

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Targeted brand communication makes hotel-of-choice for royalty

Fashioned destination brand to become Bahrain’s hotel-of-choice for regional and international royalty by designing targeted communication campaigns, creating and introducing “The Villas” sub-brand and food/beverage concepts including naming, interior environments and all customer experience points.

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